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Preparing for Your First Visit
Providing Proof of Medical InsuranceWhile a tribally-enrolled individual will never have a co-pay or out-of-pocket fee in our medical, behavioral or diabetes clinic, we can help you meet your insurance deductibles. We can also bill your insurance to help support the care we provide in the clinic. Providing proof of medical insurance can help us better coordinate referrals should you need additional services at other facilities. Please contact our dental clinic directly to determine any out-of-pocket costs or co-pays.
Eligibility CriteriaOur clinic follows guidelines established by Indian Health Services (IHS) when determining how American Indian and/or Alaska Native individuals are provided care. Per IHS policies and procedures, for an individual to receive care free-of-charge at an Indian Health Hospital or clinic they must be enrolled in a federally recognized tribe within the United States and/or Alaska. You can learn more about our eligibility criteria here!
Sliding Fee ScaleFor our patients who are not enrolled in a federally recognized tribe, we utilize a Sliding Fee Discount Program to offer discounts for healthcare costs. DIHFS will base program eligibility on family size and income compared to the Federal Poverty Level (FPL). This discount applies to medical, psychiatric, and behavioral health services at DIHFS. Referrals to outside facilities are excluded. DIHFS will not discriminate on the basis of age, sex, gender identity, race, creed, disability, religion, sexual orientation, or national origin. All patients seeking services at DIHFS are assured that they will be served regardless of ability to pay, insurance status, or use of Medicare, Medicaid, or CHIP. Patients interested in the Sliding Fee Scale Discount Program will need to bring proof of income and/or other documentation to apply. Please contact the front desk for more details.
No-Show PolicyDenver Indian Health and Family Services is proud to be able to provide basic Medical, Dental, and Behavioral Health services to our community. There is a great need for these services. Clinic services are valuable to our community and can be costly.
We, at Denver Indian Health and Family Services, understand that sometimes you need to cancel or reschedule your appointment and that there are emergencies. However, when patients do not notify our office prior to missing the appointment it affects both the community and the clinic. If you are unable to keep your appointment, please call us as soon as possible (with at least a 24-hour notice). You can cancel appointments by calling the following number: 303-953-6600 To ensure that each patient is given the proper amount of time allotted for their visit and to provide the highest quality care, it is very important for each scheduled patient to attend their visit on time. As a courtesy, an appointment reminder call to you is made/attempted one (1) business day prior to your scheduled appointment. However, it is the responsibility of the patient to arrive for their appointment on time and if your phone number changes to call DIHFS to update new phone number. CLINIC POLICY:
Click here to read the full No-Show Policy: Patient Rights and ResponsibilitiesAt Denver Indian Health and Family Services (DIHFS) each patient entrusted to our care is treated with dignity, respect and compassion. We recognize that all patients have basic rights, and we are committed to honoring these rights. Likewise, DIHFS has a right to expect reasonable and responsible behavior from patients, their relatives, and friends. Click below to read the full patients rights and responsibilities policy. We believe this serves as a foundation for a good relationship between patients and staff.
Emergency ServicesSeek immediate medical attention if you or someone is experiencing;
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